Complaint Procedure

ICONIQ Solicitors is committed to providing the highest standard of service to all our clients. If you are dissatisfied with any aspect of our service, we want to hear from you so that we can address your concerns promptly and effectively.

How to Make a Complaint?

If you have a complaint, you should first contact the person handling your matter to discuss your concerns. If you are not satisfied with their response, you may make a formal complaint by following the steps below:

What to Include in Your Complaint

A clear explanation of your concerns.
The name of the person handling your matter.
Any relevant dates or documents.
The outcome you are seeking.

Call For Complain

0161 464 9699

Contact Details for Complaints

Please send your complaint to:

Name: Mrs Sana Shahban

Role: Principal Solicitor

Address: 218 Middleton Road, Manchester, M8 4NA

Email: info@iconiq.lawyer

Phone: 0161 464 9699

If you need assistance making your complaint, please let us know, and we will be happy to help.

Get Started Get Started Get Started

Our Complaints Process

Once we receive your complaint, we will handle it as follows:

Acknowledgment:

We will acknowledge receipt of your complaint in writing within 7 days of receiving it.

Investigation:

Your complaint will be investigated by Mrs Sana Shahban, who is independent of the work on your matter.
We may contact you for further information or clarification.

Response:

We aim to provide a full written response within 8 weeks. If more time is needed, we will explain the reasons for the delay and let you know when you can expect a response.

If You Are Not Satisfied

If you are not satisfied with our response, or if we do not resolve your complaint within 8 weeks, you can refer the matter to the Legal Ombudsman.

Time Limits:

Complaints must be referred to the Legal Ombudsman within 6 months of receiving our final response.

Our Commitment

We take all complaints seriously and aim to resolve them efficiently and fairly. Your feedback helps us improve our services. Raising a complaint will not affect the way we handle your matter.

Contact Details for the Legal Ombudsman:

Address: PO Box 6167, Slough, SL1 0EH

Telephone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

If you believe we have breached the SRA Standards and Regulations, you can report your concerns directly to the Solicitors Regulation Authority (SRA):

Website: www.sra.org.uk

Complaints Procedure